One of the most important person-to-person communication skills is the ability to give and receive feedback effectively. It is also the most challenging. No amount of sophisticated technology can eliminate the anxiety that managers, supervisors, team leaders and team members feel when faced with a feedback session. But it doesn't have to be painful and you can do it well if you learn some simple proven techniques. People have different communicating styles and the truly skilled communicators know these four basic styles and are adept at knowing how to confront each style and speak the "language" of each. Through fun exercises and role playing, participants will learn these styles and will know how to effectively confront all types of people - even the very difficult ones! As a result, awareness of others, self awareness and self confidence are significantly increased. The ability to constructively confront others is greatly improved.
Benefits to the Participant:
This highly interactive workshop will provide participants with the tools needed to give and receive feedback in a variety of situations so that productivity and self esteem are not only maintained, but greatly improved. Practicing these techniques in a variety of "real issue" situations, participants leave with a sense of clarity and confidence to be able to handle future interactions -- even the very difficult ones.
Participants can expect to learn:
- Three factors that make the difference between a good manager and a great one
- The three types of motivational feedback
- The six steps for giving effective feedback
- Twenty things to remember for maximum impact
- The art of listening
- How to receive feedback without being defensive
- How to deal with valid and invalid critical feedback
In addition, they will learn how to:
- Confront others without being terrified
- Identify and understand the four communication styles and how to effectively communicate with each (in their "language")
- Plan an effective approach for a "real life" feedback session
- Identify feedback pitfalls that must be avoided
- Remove feedback misconceptions which were set in childhood
- Give constructive feedback to their managers or colleagues
- Provide unsolicited feedback
- Handle recurring problems
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