From subtle sarcasm to workplace wars, conflict can undermine an organization’s best laid plans and preparations. In this highly interactive workshop, participants will develop the skills to effectively handle any challenging and contentious situation or person. After active role playing (with real life issues), improvisational exercises, case studies and lively discussions, participants walk out well prepared to resolve and manage conflicts (and even prevent them before they start!) In their hands they will hold a simple, powerful tool: The Six Steps to Win/Win Solutions an easy and invaluable step by step process that will guide their interactions to successful conclusions.
Benefits to the Participant:
This eye-opening workshop, which is focused on skill building as well as intellectual understanding, is perfect for all managers and executives who want to improve their communication effectiveness when dealing with difficult people in uncomfortable situations. It will also help individual contributors learn how they can be effective in diverting brewing conflicts as well as how to handle negative people with confidence and clarity.
Participants can expect to learn:
- The difference between constructive and destructive conflicts
- Communication techniques – how to confront others effectively
- How to listen and hear what is really being said
- How to identify the warning signs and signals of conflict
- The mistakes to avoid when dealing with conflict
- How to prevent conflicts from escalating
- To develop leadership skills by learning how to coach others to be accountable
- How to resolve:
- any conflict
- potential conflicts
- conflicts between others
- conflicts between yourself and another
- team conflicts
- strategic management and organizational conflicts
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